You can track your parcel using the tracking number provided at the time of booking. Simply enter the number on the ParcelForce website or app to view real-time updates.

You are being asked to pay the relevant customs duty, excise duty and import VAT on your parcel. When an item is received from outside of the UK, it is automatically inspected by Border Force on behalf of HMRC for prohibited or restricted goods. They also check the customs declaration to determine if customs duty, excise duty and import VAT are chargeable.

If we receive a parcel from overseas, we will pay any customs duties and taxes on your behalf to HM Revenue & Customs. However, we will then require payment for this, together with our customs clearance fee, before the parcel can be delivered to you.

Within the letter you will have received from us about the customs fees, you will be provided with a Tracking Reference number and the name of the Country of origin. This is the only information we are able to provide about your parcel.

This is an additional fee we charge in order to clear your parcel through Customs quickly and pay the customs duty, excise duty and import VAT on your behalf. This allows us to cover the cost of handling the parcel, administration, collection of monies and provision of facilities for Customs clearance.

We will hold your parcel for 21 days so that you can pay and arrange delivery of your parcel. If you don’t pay the customs charges, your parcel will be returned to sender after the 21-day period.